Customer Service

We pride ourselves on providing excellent customer service. Please feel free to contact us at any time with questions or concerns.

Shopping and Ordering

First-Time Shopping

First, thanks for considering our product. We're sure you won't be disappointed. We provide a secure and private shopping experience, using 256-bit SSL encryption for all orders. You may purchase as a Guest or Register during your purchase. We do not store your credit card information.

How to Order

To order, visit the product page for the product you want to order, and click on the "Add to Cart" button. For bottles, you must select a bottle size first before adding to cart. Once you are ready to purchase, click on Checkout to order via our secure gateway.

Payment Options

We provide PayPal or direct ordering via Credit or Debit Card using a secure gateway. Using one method versus the other does not affect pricing in any way and is your personal choice.

Getting Order Status

You will receive an e-mail once your order has shipped. You can also login to your My Account section. In your Account Dashboard, you will see a list of Recent Orders. Click on View Order to see more information.

Google Trusted Store

We have been granted Google Trusted Store status, a direct endorsement from Google for merchants who offer a consistently great shopping experience. Being a Google Trusted Store also provides purchase protection to you for free, along with ensuring the highest quality customer service experience. Learn More about the Google Trusted Store program.

Secure Shopping Guarantee

In order to protect your security, we have opted to have all payments processed via Secure Sites with either PayPal or through a Secure Checkout Gateway. CLn Skin Care is a verified seller on both services, meaning that we are a legitimate enterprise guaranteeing the quality of our products and your purchases. We also use maximum security 256-bit AES SSL encryption when logging in, passing information to PayPal or the Checkout Gateway and managing your account.

Shipping and Delivery

Shipping Rates

Orders for two or more bottles ship free, via standard shipping, in the US. Otherwise, shipping is a low $5.95 flat rate anywhere in the US. For other International locations, we have arranged special discounted international shipping rates. You will find these rates on the shopping check out page. Shipping fees range from $19.99 to $ 39.99. If you need help, kindly send an e-mail to sales@clnwash.com. Please indicate the products your are interested in purchasing and your address. We will provide a quote and support services during our US business hours.

Tracking Packages

For questions about your order or information regarding the status of your package please call our customer service line (877) 992-7425 or email us at support@CLnWash.com.

Return Shipping

If, after using CLn® for 30 days, you're not 100% satisfied, we will refund of the full purchase price, including your original shipping and handling fees (if any).

International Orders Outside of United States

For shipments outside of United States, please note: In-country customs and taxes are customer responsibility. No returns and 30 days money back guarantee does not apply.

Policies

30-Day No Hassle Return

We're confident in the efficacy of our products, and we invite you to try CLn products for 30 days with no risk. If you're not 100% satisfied, simply contact our sales team at sales@clnwash.com within 30 days of arrival, and we'll send you a shipping return label. Once we receive the returned product, you will be refunded within 48 business hours, including your original shipping and handling fees (if any). We will send you an e-mail once the refund is issued. Processing time may vary based on PayPal or your credit card processor, and could be up to 3 days after the refund is issued from our website.

Tax Policy

We are headquartered in Dallas, Texas so we need to charge tax to any orders shipped in Texas.

Pricing Errors and Omissions

We make every effort to ensure the accuracy of the information on our web site. When errors are discovered, we will correct them. If we discover a pricing error after your credit card has been charged and your order is canceled as a result of the error, your credit card will be refunded back the full amount of your order. You will be notified via email if your order has been canceled and be given the opportunity to place the order at the correct price. Please note that individual bank policies vary when the amount is credited back to your account. Prices and availability are subject to change without prior notice.

CLn Skin Care is not responsible for any third party website pricing errors, product description errors, inaccuracies or omissions.

Privacy Policy

Please click here to go to our Privacy Policy

Managing Your Account Information

Creating an Account

Creating an Account is easy. Go to the My Account section in the top right corner. Before purchasing you will enter your first/last name, and your e-mail address. Your e-mail address will be used for your login. You can also choose to register while you make your first purchase. After you go through your initial purchase, we will collect your billing and shipping address. We do not store your credit card information.

View Prior Order

Login to your My Account section using this link or the link on the upper portion of this page. From there you will see a list of Recent Orders. On the left menu from the My Account section, you can also click on My Orders to review a full list of past orders.

Resetting Your Password

Click on the Forgot Password link to retrieve your password. You will need to enter the e-mail address associated with your account.

Coupons and Promotional Codes

Using Coupons or Promotional Code

You may periodically receive a coupon or promotional code via our newsletter or some other means. To enter the code from the Shopping Cart view, enter the coupon code and click Apply Coupon in the middle column below the listing of products in your cart:

Returns Form

Privacy Policy

Site: clnwash.com | URL: www.clnwash.com | Last Modified: September 6th, 2011

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

Like most websites, we use cookies and/or web beacons to enhance your experience, gather general visitor information, and track visits to our website. Please refer to the 'do we use cookies?' section below for information about cookies and how we use them.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To improve our website: We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To improve customer service: Your information helps us to more effectively respond to your customer service requests and support needs.
  • To process transactions: Our information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
  • To administer a contest: promotion, survey or other site feature.
  • To send periodic emails: The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

Yes - Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow). Cookies enable the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders by contacting customer service.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into the My Account section.

Children's Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online privacy policy only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Changes to our privacy policy

If we decide to change our privacy policy, we will post those changes on this page, and/or send an email notifying you of any changes.

Contacting us

If you have any questions about this privacy statement, the practices of this site, or your dealings with this site, you can contact sales@clnwash.com