FAQ
Here are some common questions about CLn Skin Care
General
Below are some of are common questions about orders
At CLn Skin Care, we provide gentle cleansers for sensitive skin that are backed by science and trusted by dermatologists. Our formulas deeply cleanse without irritation, helping protect your skin barrier and supporting a healthier, more resilient complexion.
CLn products are safe for use by adults and children as young as 6 months old. Our gentle formulas are perfect for the whole family, especially for those managing eczema-prone skin.
You can find our full line of dermatologist-recommended skin care at (https://www.clnwash.com) and through authorized retailers online.
No prescription needed! CLn Skin Care products are available over the counter, making it easy to start your daily skin care routine.
Most users notice improvements like reduced redness and smoother skin within two weeks or less. Consistency with your daily skin care routine helps maximize results.
CLn products are formulated to be safe for sensitive skin, but if they accidentally get into the eyes, they may cause temporary stinging. Rinse thoroughly with water if this occurs.
CLn Skin Care products will not bleach or discolor clothing, towels, or bedding. They offer deep cleansing for compromised skin without causing damage to fabrics.
Our shampoos have not been tested on color treated hair.
CLn Skin Care Skin Care products are not absorbed transcutaneous and do not enter the blood stream. Check with your doctor if pregnant or breastfeeding.
We currently do not accept HSA/FSA. CLn Skin Care Acne Cleanser is HSA approved and can be purchased on Amazon.
The entire CLn Skin Care Skin Care product line are over-the-counter cleansers and shampoos. They are not prescription and typically not covered by insurance programs. However, the patient cost for the products is about the cost of an insurance co-pay ($25-40) for 4-6 weeks of use.
CLn Skin Care offers a full 30-day money-back guarantee, with return shipping.
The only CLn Skin Care product with an expiration date is the CLn Skin Care Acne Cleanser, currently 2 years.
While we do not offer samples, we honor a 30 day money back guarantee.
A subscription service is not available at this time.
Please contact us at support@clnwash.com or by phone at 877.992.7425 (Mon-Fri 9 AM - 5 PM CST).
We do not have a physical store location. Please visit our website to place an order.
We accept all major credit cards, PayPal, Shop Pay, Google Pay and use a secure gateway.
In order to protect your security, we have opted to have all payments processed via Secure Sites with either PayPal or through a Secure Checkout Gateway. We also use maximum security 256-bit AES SSL encryption when logging in, passing information to PayPal or the Checkout Gateway and managing your account.
CLn Skin CareMD products are sold exclusively through physician offices and often provided in a larger size.
Rewards Program
Below are some common questions about our rewards program
Yes! The CLn Skin Care Rewards Program is a great way to earn points with each purchase to redeem for future discounts.
Please enter the discount code upon checkout.
CLn Skin Care loyalty points do not expire.
Please log into your rewards account for more information.
You earn 5 points for each dollar spent and 100 points equals $1 upon redemption.
Product Questions
Below are some common questions about our products
Sodium hypochlorite is a component of bleach. We use a low concentration of hypochlorite which is also converted to hypochlorous.
SLS and SLES are two very different ingredients: CLn Skin Care products are not formulated with SLS (Sodium Lauryl Sulfate), a harsh ingredient that some other soaps are formulated with. Our products are formulated with SLES (Sodium Laureth Sulfate), an ingredient that is gentle and safe for the skin.
CLn Skin Care products will not bleach or discolor clothing, towels, or bedding. They offer deep cleansing for compromised skin without causing damage to fabrics.
Yes, CLn Skin Care products are vegan.
HS patients have seen great results with the CLn Skin Care BodyWash and CLn Skin Care SportWash.
No, CLn Skin Care products do not affect tattoos.
Currently, we do not offer a product with sunscreen.
No prescription needed! CLn Skin Care products are available over the counter, making it easy to start your daily skin care routine.
CLn Skin Care Acne Cleanser is formulated with salicylic acid for deeper cleansing. CLn Skin Care Facial Cleanser is formulated with glycerin which gives it moisturizing properties for dry or irritated skin.
CLn Skin Care BodyWash and CLn Skin Care SportWash have the same great formulation. CLn Skin Care BodyWash was studied in those with rash and eczema with good results. We also found that the formula worked well for skin issues in athletes, so we created a special line for active lifestyles. You may use these products interchangeably.
Both the CLn Skin Care 2-in-1 Gentle Wash and the CLn Skin Care Healthy Scalp Shampoo are formulated with glycerin to help maintain the hairs' natural moisture balance and can be used for scalp dermatitis or dandruff. The CLn Skin Care Healthy Scalp Shampoo is additionally formulated with salicylic acid to help eliminate excess oil and exfoliate dead skin cells. This is most appropriate for people with oily hair and scalp or who may suffer from scalp folliculitis. CLn Skin Care 2-in-1 Gentle Wash and Shampoo does not contain the salicylic acid and therefore is better suited for those with dry hair and scalp, or for those with scalp eczema. Both shampoos are used 1-3 times per week and can be paired with the CLn Skin Care Hair & Scalp Mask conditioner.
No, all CLn Skin Care products are paraben-free, dye free and no fragrance is added.
CLn products are formulated to be safe for sensitive skin, but if they accidentally get into the eyes, they may cause temporary stinging. Rinse thoroughly with water if this occurs.
Our shampoos have not been tested on color treated hair.
CLn Skin Care cleansers are not absorbed transcutaneously and do not enter the blood stream as they are used in the shower or with water. It is lathered on and rinsed off thoroughly. Check with your doctor if pregnant or breastfeeding.
No, we are proud to say that our products are not tested on animals and are cruelty free. Actually we have found that CLn Skin Care cleansers can be beneficial with your pets skin issues like rash and eczema.
Coupon Codes
Below are some common questions about our discounts
Please check your spam folder. Occasionally, it ends up there!
Please enter the discount code upon checkout.
Please contact support for an immediate replacement. Email support@clnwash.com.
Returns
Below are some common questions about returns
Please contact support for an immediate replacement. Email support@clnwash.com.
Please contact support so we can address your concern and assist. Email support@clnwash.com.
Please contact Amazon directly, as they fulfill and ship their own orders.
Shipping Information
Below are some common questions about shipping and delivery
We make efforts to ship your order promptly. You will receive a shipping confirmation with a tracking number.
Currently, we only ship internationally to Canada. Check our International Page to find our international partners.
Shipping is free for orders of $45 or more. For orders under $45, there is a flat rate $5.95 shipping charge.
Shipping transit time is 3-5 business days. Weather delays may affect this time.
Yes, 2 day expedited shipping is an option for an extra charge.
You will receive an email with your order and shipping confirmation.
Promotions
Below are some common questions about our limited time discounts and bundles
We happily always offer a $3 discount code under specials.
Bundles rotate monthly. Please check back often for new bundle savings.
Skin Conditions
Below are some common questions about CLn and skin conditions
Eczema is a skin condition caused by inflammation of the skin. Typically, eczema causes skin to become itchy, red, and dry - even cracked and leathery. Eczema can appear on any part of the body. Eczema is a chronic skin problem for many people. It is most common in infants, many of whom outgrow it before adulthood. Atopic dermatitis is the most common type of eczema.
Eczema may run in families as certain genes can make some people have extra-sensitive skin. An overactive immune system is thought to be a factor as well. Also, it's thought that defects in the skin’s protective barrier contribute to eczema, by allowing moisture out and letting germs in. Factors that may trigger eczema include: stress, contact with irritating substances, heat and sweat, cold, dry climates and dry skin.
Folliculitis is an infection and inflammation in the hair follicles – the tiny openings in the skin that enclose hair. One can have folliculitis on any part of your body that has a hair follicle. Even the nearly invisible hair on your face or back. It is most common on the face, chest, back, torso, scalp and areas rubbed by tight clothing, such as the thighs and groin. Folliculitis is also referred to as ingrown hairs and razor burn or bumps.
Shaving or wearing clothes that rub the skin can irritate hair follicles, which can lead to folliculitis. Follicles also can become blocked or irritated by sweat, oils, or makeup. When bacteria, yeast, or fungus is present with injured follicles, they are more likely to become infected, resulting in folliculitis.
Hidradenitis Suppurativa (HS) is a chronic, inflammatory skin condition that causes painful, recurring abscesses and lumps in areas with hair follicles, such as the armpits, under the breasts, groin, scalp, and potentially anywhere on the body except the palms, soles, and lips. Though its exact cause is unknown, HS is considered an auto-inflammatory disorder tied to the immune system, often triggered by blocked hair follicles due to an inflammatory response to keratin in the hair shafts. This leads to swelling beneath the skin, sinus tract (tunnel) formation, drainage, pain, and odor. During flares, additional symptoms like fatigue, low-grade fever, and malaise may occur. Importantly, HS is not contagious and is not caused by poor hygiene.
Shopping Questions
Below are some common questions about shopping on clnwash.com
With an account, you can place future CLn Skin Care orders quickly as your account information is saved.
Your satisfaction is guaranteed. We invite you to try CLn Skin Care products for 30 days with no risk. If you're not 100% satisfied, simply contact customer service support@clnwash.com within 30 days of purchase of the product, and we will send you a shipping return label. Once we receive the returned product, you will be refunded within 48 business hours. We will send you an e-mail once the refund is issued. Processing time may vary based on PayPal or your credit card processor, and could be up to 3 days after the refund is issued.